TERMS AND CONDITIONS

  • The customer agrees to purchase the goods from William and Neil Weston trading as Weston Farms, Kersdown Barton, Bampton, Devon, EX16 9DU.
  • The customer agrees to the Delivery Policy.
  • The customer agrees to the Ordering Policy.
  • The customer agrees to the Complaints Policy.
  • All goods must be paid for in full before delivery.
  • We can be contacted Monday to Friday between the hours of 8am to 6pm and 8am to 1pm on a Saturday.

ORDERING POLICY

  • It is our responsibility to supply you with high quality Rose Veal that meets your consumer rights.
  • Please be aware that by clicking the “buy now button” you are agreeing to order Rose Veal at the price stated and are obliged to pay for the meat within that order.
  • As Rose Veal is a perishable product, you do not have the statutory right to cancel any order that has already been placed.
  • However for any Rose Veal supplied by us that is damaged, inedible or not as described, we will arrange a replacement or provide a full refund. Please telephone us on 07734 170384 within 24 hours of receipt of the order in this instance, with your order number and proof of purchase.
  • If you have any concerns that we have not met our legal obligations please contact us.

COMPLAINTS POLICY

If you have a complaint in relation to your order please do not hesitate to contact us on 07734 170384 and we will endeavour to resolve it. Please be aware of the European Union’s online dispute resolution website as below if you wish to take matters further. https://webgate.ec.europa.eu/odr